Privacy Policy – How dn999 Protects Your Data

01 Introduction

This Privacy Policy applies to dn999 and covers all services accessible at dn999.run, including the online casino, sports betting, slots, fish shooting games and VIP programme. When we say "dn999", "we", "us" or "our" in this document, we are referring to the dn999 platform and the team operating it.

When you create an account on dn999, deposit PKR, place a bet, or simply browse the platform, you share certain information with us. This policy explains exactly what that information is, why we need it, how long we keep it, and what choices you have. We have written this in plain English so every Pakistan player can understand it without needing a legal background.

By using dn999 you agree to the practices described in this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

02 What We Collect

dn999 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically as you use the service, and information received from third-party payment processors when you make a deposit or withdrawal in PKR.

Information you provide directly:

• Full name, date of birth and gender as entered during registration.
• Contact details including your mobile number and email address.
• Identity verification documents such as a copy of your CNIC when requested as part of an account verification process.
• Payment method details — for example, your JazzCash or Easypaisa mobile wallet number, or your bank account details for bank transfer withdrawals.
• Communications you send to dn999 support, including chat transcripts and emails.
• Responsible gaming preferences such as deposit limits and self-exclusion settings that you configure in your account.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited on dn999, time spent on each section, and navigation paths through the platform.
• Game activity logs including games played, bet amounts in PKR, wins, losses and session durations.
• Login timestamps and session data.
• Cookie data and similar tracking technologies — see Section 6 for full details.

Information from third parties:

• Transaction confirmation details from JazzCash, Easypaisa, Raast and bank payment gateways confirming that a deposit or withdrawal has been processed.
• Identity verification results from third-party verification service providers where dn999 uses an external tool to confirm the authenticity of documents you have submitted.

03 How We Use Your Data

dn999 uses the data we collect for specific, clearly defined purposes. We do not use your data for anything outside these purposes without obtaining your prior consent.

• Account management: Creating and maintaining your dn999 account, verifying your identity, processing login requests and managing your account settings including deposit limits and self-exclusion preferences.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, crediting winnings and processing withdrawal requests back to your registered payment method.
• Delivering the platform: Running the games, sports betting markets, live casino, slots and fish shooting games you access through your dn999 account.
• Customer support: Responding to your questions and resolving account or payment issues.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gaming behaviour and applying the responsible gaming tools you have set for your account.
• Platform security and fraud prevention: Detecting and preventing duplicate accounts, bonus abuse, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Platform improvement: Analysing aggregate, anonymised usage data to understand how players use dn999 and to improve the platform experience.
• Communications: Sending you transactional notifications about your account, deposits, withdrawals and any changes to these policies. Where you have opted in, sending promotional communications about bonuses and new games — you can opt out of these at any time from your account settings.

04 Payment Data & PKR Transactions

All financial transactions on dn999 are conducted in Pakistani Rupees (PKR). Payment processing is handled by the respective third-party payment providers — JazzCash, Easypaisa, Raast, and banking partners — who operate under their own privacy policies and security standards.

dn999 receives confirmation of successful transactions from these providers but does not store full payment credentials on our servers. Specifically:

• dn999 does not store your JazzCash or Easypaisa PIN, mobile banking password or full card number.
• We store a reference to your payment method — for example, the last four digits of a card or your registered mobile wallet number — for the purpose of verifying that withdrawal requests are directed to the correct account.
• Transaction history including deposit and withdrawal amounts in PKR, timestamps and payment method references are stored in your account ledger for account management and security purposes.

If you use a bank transfer, your bank account name and account number are collected solely for processing the withdrawal. This information is not used for any other purpose and is not shared with any party other than the banking intermediary required to complete the transfer.

05 Data Sharing

dn999 does not sell, rent or trade your personal data to any third party. We share data only in the following limited circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data strictly required to process your deposit or withdrawal in PKR. Each provider is bound by its own data protection obligations.
• Identity verification providers: Where dn999 uses a third-party tool to verify identity documents such as your CNIC, the relevant document images and extracted data are shared with that provider for verification purposes only. Results are returned to dn999 and the raw data is not retained by the provider beyond the verification window.
• Technology and hosting partners: dn999 uses cloud hosting and platform infrastructure providers to operate the service. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: dn999 may disclose personal data if required to do so by a valid legal process or to protect the rights, safety and property of dn999, its users or the public.
• Business transfers: In the event that dn999's business or relevant assets are transferred to another entity, your personal data may form part of that transfer. We will notify you in advance of any such transfer that affects your data.

We do not share your personal data with advertisers, data brokers, social media platforms or any other commercial third parties for marketing purposes.

06 Cookies & Tracking Technologies

dn999 uses cookies and similar technologies to keep the platform working correctly, remember your preferences and understand how players use different parts of the site. A cookie is a small text file stored on your device when you visit a website.

The cookies used on dn999 fall into the following categories:

• Essential cookies: These are required for dn999 to function. They manage your login session, keep you authenticated while you navigate between pages and maintain your account preferences during a session. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: These help dn999 understand which pages and features are most used, how long sessions last and where players encounter issues. Analytics data is aggregated and anonymised. dn999 uses this data to improve the platform experience.
• Preference cookies: These remember choices you have made on dn999, such as your preferred language or display settings, so you do not have to reset them each time you visit.
• Security cookies: These help dn999 detect fraudulent login attempts, protect against cross-site request forgery and monitor for unusual account activity that may indicate unauthorised access.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of dn999 — in particular, essential session cookies are required to stay logged in. dn999 does not use third-party advertising cookies or retargeting pixels.

07 Data Security

dn999 applies technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data in transit between your device and dn999's servers.
• Encryption of sensitive stored data including identity documents and payment method references.
• Access controls that restrict which team members can access account data and under what circumstances.
• Regular security reviews of platform infrastructure and third-party integrations.
• Account activity monitoring to detect and respond to unusual behaviour patterns that may indicate a compromised account.

While dn999 takes these steps seriously, no online platform can guarantee absolute security. If you become aware of any unauthorised activity on your account, contact dn999 support immediately so we can lock the account and investigate. You also play a role in keeping your account secure — never share your password and always use a strong, unique password for dn999.

08 Data Retention

dn999 retains your personal data for as long as your account is active and for a period after account closure as required for legitimate operational and security purposes. The general principles governing how long we keep different types of data are:

• Account data: Retained for the duration your account is active. After account closure, core identity and transaction records are retained for a defined period to allow resolution of any disputes that may arise after closure.
• Transaction records: PKR deposit, withdrawal and gaming transaction records are retained for a period consistent with standard financial record-keeping practice. These records may be needed to resolve payment disputes or account queries after closure.
• Identity verification documents: Retained only for as long as necessary to fulfil the verification purpose. Documents are deleted once their retention period expires, unless they are required as part of an ongoing investigation.
• Support communications: Retained for a reasonable period after the conversation closes to allow for follow-up and quality review.
• Responsible gaming records: Self-exclusion records are retained for a defined period after the exclusion ends, to prevent the account from being reopened prematurely.
• Analytics data: Aggregated, anonymised analytics data does not contain personal identifiers and may be retained indefinitely for platform improvement purposes.

When data is no longer required for the purposes described above, it is securely deleted or irreversibly anonymised. Requests to accelerate deletion can be submitted to dn999 support and will be reviewed in line with our retention obligations.

09 Your Rights Over Your Data

As a dn999 user you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact dn999 support with your request and we will respond within a reasonable timeframe.

• Right of access: You can ask dn999 to provide a summary of the personal data we hold about your account. We will confirm what categories of data are stored and provide a copy where practicable.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can request that we correct it. For some fields — such as your contact number or email address — you can update these directly from your account settings.
• Right to deletion: You can request that dn999 delete your personal data. We will action deletion requests where we are not required to retain the data for legitimate purposes such as resolving outstanding transactions, active disputes or security investigations. Deletion requests will result in account closure.
• Right to restrict processing: In certain circumstances you can ask dn999 to limit how we use your data while a correction or objection is being reviewed.
• Right to object to marketing: If you have opted in to receive promotional communications from dn999, you can withdraw that consent at any time from your account settings or by contacting support. Withdrawing marketing consent does not affect your ability to use the platform.
• Right to data portability: You can request a copy of certain data associated with your account in a structured, machine-readable format. This typically covers data you provided directly during registration and account use.

10 Minors & Under-18 Protection

dn999 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and identity verification may be requested to confirm age.

If dn999 determines or is notified that an account has been created by or on behalf of a person under 18, we will immediately suspend the account, delete any personal data associated with it to the extent permitted by our security obligations, and forfeit any balance in line with our Terms and Conditions.

If you believe a minor may have access to a dn999 account, contact support immediately. We take under-age gaming very seriously and will act quickly on any credible report. For guidance on keeping minors away from online gaming platforms, visit our Responsible Gaming page.

11 Changes to This Privacy Policy

dn999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or to clarify our existing practices. The "Last Updated" date at the top of this page shows when the most recent revision took effect.

When we make a material change — one that meaningfully affects how your personal data is collected, used or shared — we will notify you by email or through an in-platform notice before the change takes effect. Minor updates such as clarifications or typographical corrections may be made without prior notice.

Continued use of dn999 after an updated Privacy Policy has taken effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to close your account before the effective date where possible.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise one of your data rights, or have concerns about how dn999 has handled your personal data, you can reach the dn999 support team through the contact details on the platform.

When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern. This helps us route your query to the right team and respond as quickly as possible.